Frequently Asked Questions

Yes. Hotels, packages and experiences support direct-style booking requests. Submitting a request creates a booking with Caricay, and a travel consultant confirms final availability, pricing and payment with you before anything is charged.

Not yet. Flight fares shown are Caricay-managed inventory rather than a live GDS/airline feed. Submit a request and Caricay will confirm current pricing and availability, or source a fare for routes not listed.

Choose an available date and time, provide your details and pay the consultation fee through Caricay's payment gateway. You will receive confirmation with the date, time and meeting link by email.

Yes. The Contact page includes a free structured email enquiry for general travel questions.

No. Approval decisions are made by the responsible government authority. Caricay provides document guidance and application support, not approval guarantees.

Yes. Caricay inventory is managed through the Operations Portal, so new stays, packages, experiences, cruises and cars can be added or updated at any time.

Yes. Use the Manage Booking page with your booking reference and email to check status at any time. Registered travellers can also track everything from the Traveller Portal.